How to Reach Clazar Support

At Clazar, we’re committed to making sure your experience is smooth and your questions are answered promptly. Here are the primary ways to get in touch with our support team:

1. 💬 Slack Channel (Preferred Method)

Every Clazar customer is set up with a dedicated shared Slack channel that includes:

• Your team

• Your Clazar Customer Success Manager (CSM)

• Clazar Support Team

How it works:

• Simply drop your message in the shared Slack channel.

• Behind the scenes, your message is automatically converted into a support ticket in our internal ticketing system.

• A Clazar support agent will pick it up and respond based on the SLA (Service Level Agreement) tied to your plan.

2. 📧 Email Support

If Slack isn’t your preferred method, you can also reach us via email at:

• help@clazar.io

• support@clazar.io

How it works:

• Sending an email to either address automatically creates a new support ticket.

• Our team monitors these inboxes closely and will assign and respond to your request according to your SLA.

3. 📞 Live Support for Urgent Issues

In case of P0 (Priority 0) situations—such as:

• Sending a private offer urgently

• Reviewing analytics to help close your books

• Troubleshooting a critical production issue

We’re happy to hop on a call with you.

Please notify us via Slack or email, and we’ll coordinate a quick call to resolve the issue with the appropriate team members.

4. 🙋 Contact Your CSM

If you have broader questions or need help beyond specific support issues—such as roadmap discussions, new feature enablement, or strategic guidance—your Clazar CSM is always available to assist.

If you’re ever unsure where to go, just drop us a note on Slack or email and we’ll route it to the right team internally.

Thanks for being a valued Clazar customer!